DECISION SUPPORT SYSTEM (DSS) FOR MEASURING SATISFACTION OF E-PROCUREMENT SERVICE PROVIDER USING SIMPLE ADDITIVE WEIGHTING (SAW) AND ANALYTICAL HIERARCHY PROCESS (AHP)
Keywords:
DSS, E-Procurement, SAW, AHP, TAMAbstract
Internet is becoming one of the ways to obtain information in the era of information technology today. E-procurement is the service procurement of goods / services performed electronically by using the Internet, In order to improve quality and the quality it is necessary to evaluate the quality of customer service on the satisfaction of the use of e-procurement. Evaluation of the level of satisfaction in the use of e-procurement as a way to measure the quality of the e-procurement system. This study discusses the evaluation of the level of satisfaction of service providers in the use of e-procurement by using SAW (Simple Additive weighting) and AHP (Analytical Hierarchy Process) with TAM (Technology Acceptance Model). Variable dimensions in this study is convenience (ease to use), utility (usefulness) and confidence (belief).
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